Technical User Support
Overview
This service provides expert support for HPC usage, onboarding, job optimisation, troubleshooting, and performance tuning. It helps users make effective use of compute and storage resources and lowers the barrier to adopting advanced AI and HPC infrastructure. The service relies on user support processes, ticket-based assistance, onboarding guidance, workload review, and expert consultation for resource usage and performance optimisation.
Outcome
More efficient use of HPC resources, faster problem resolution, and improved workload performance for users and teams.
Service Card
| Category | User support |
| Domain | User Support and Workload Optimisation |
| Vertical | Cross-domain |
| Target users | AI Users, Researchers, HPC Users, SMEs, and Startups |
| Service type | Support Service |
| Outputs | User onboarding, guidance, troubleshooting, and performance-optimisation support. |
| Requirements | Registered users with access requests, support tickets, or identified workload optimisation needs. |
| Limitations | Support complements user responsibility for application logic and domain-specific model design; response times may depend on workload complexity and support demand. |
| Availability | Q4/2025 |
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